Refund and Returns Policy
Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a refund or exchange. Additionally, we only replace items if they are defective or damaged. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food or flowers cannot be returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Items that were purchased at a discount or on sale. Only regular-priced items may be refunded. Sale items cannot be refunded.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
Contact us at shopouterbanksnc@gmail.com or reach out to us on social media for questions related to refunds and returns.
